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Privacy Policy

The BC Live Performance Network (“BC Live”) is committed to protecting the personal information you provide when you become a member, sign up for our newsletter, and register for our events, including Pacific Contact, as a volunteer or if you make a donation.

The following Privacy Policy provides information on how we collect, use, and safeguard this information provided to us to ensure we are in compliance with the Personal Information Protection Act (PIPA) and Canada’s Anti-Spam Legislation (CASL).

Collection, Use & Disclosure

The information we collect varies depending on the service provided. Typically, we collect your organization’s name, your name, address (mailing/physical), email, phone number, website and social media channels. For organizational member application or renewal, information on an organization’s budget may be requested to determine membership level. Payment information is also collected.

Use of Information

BC Live uses this information to serve our members. This includes using the information to:

  • communicate with our members
  • send monthly newsletters
  • issue advocacy alerts
  • send membership renewal requests and membership updates
  • provide information about our services
  • for our online directories for artists, festivals, presenters and venues
  • issue invitations to our events, Annual General Meeting, or to participate in special initiatives
  • collect feedback via surveys and other sector-related research
  • conduct financial transactions
  • solicit donations
  • thank supporters

Disclosure

BC Live will not sell, share, or rent your personal information or disclose it except where authorized and as the law requires.
We use external suppliers to assist us in various functions such as event and membership registrations, communications, processing online payment transactions, and conducting surveys. We only use suppliers we trust to manage information with the same level of sensitivity and security as we do.

Internet Usage & Information Collected

Our website enables anonymous information about visitors to be automatically gathered and temporarily stored. This information includes the IP address of the computer you use to access our website, the type of browser used, the type of operating system used (Windows, MacOS, etc.), the pages you accessed, how long you spend on each page, and the website from which you’ve linked directly to our site, if applicable. Analytics help us to measure our website traffic, assess the effectiveness of our site and services, to understand visitor engagement, and tailor content to visitor interests. This data helps us to improve our website and is available only to designated staff who require this information to perform their duties.

Storage of Information

This information is stored in a password-protected database on a secure server. Financial transactions (such as payment information) are kept in secure storage for the minimum amount of time required by accounting principles and then destroyed. Only authorized personnel have access to the personal information we collect.

Accountability

BC Live makes every effort to ensure that the information you share with us is recorded accurately, retained and disposed of securely, and used only for purposes you would reasonably expect it to be used for.

If you wish to access or update the information that we maintain, have a concern regarding the management of your personal information, or want to be removed from any of our mailing lists, please contact us at admin@bclive.ca or (250) 352-0021.